Privacy Policy

Last updated: January 19, 2026

1. Introduction

REDMAPLE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B pharmaceutical platform.

2. Information We Collect

Personal Information

We collect information that you provide directly to us:

  • Business name and contact details
  • GST number and drug license information
  • Email address and phone numbers
  • Business address and location
  • Banking and payment information

Usage Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Order history and preferences

3. How We Use Your Information

We use collected information for:

  • Processing and fulfilling your orders
  • Managing your account and providing customer support
  • Sending important updates about orders and services
  • Improving our platform and services
  • Fraud prevention and security
  • Compliance with legal obligations
  • Marketing communications (with your consent)

4. Information Sharing

We may share your information with:

  • Suppliers and Partners: To fulfill your orders
  • Payment Processors: To process transactions securely
  • Service Providers: Who assist in platform operations
  • Legal Authorities: When required by law
  • Business Transfers: In case of merger or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • SSL/TLS encryption for data transmission
  • Secure data storage with access controls
  • Regular security audits and updates
  • Employee training on data protection
  • Incident response procedures

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your information
  • Opt-out of marketing communications
  • Data portability

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.

8. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Transaction records are kept for 7 years as per Indian tax laws.

9. Children's Privacy

Our services are intended for businesses only. We do not knowingly collect information from individuals under 18 years of age.

10. Changes to Privacy Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notifications. Continued use after changes indicates acceptance.

Contact Us

For privacy-related questions or to exercise your rights, contact us at: